Privacy policy

When you fill in the enquiry form. Your name, email address, phone number and postcode, the type of project and type of floor you pick, and whatever you write in the message box. The form also records which website you arrived from, the first page you landed on, and your answer to how you heard about us if you give one. That last part is so we know which of the things we do actually brings people in. None of it is used to build a profile of you.

When you phone, WhatsApp or email us. Whatever you tell us, and the number or address you contacted us from. We keep the thread so the next person you speak to already knows the job.

When we come and survey. The address, the measurements, notes on the subfloor and on access, and usually photographs of the rooms. Those photographs are a working record of what the floor looked like before we touched it, and they settle most questions that come up later. We will not use a photograph of your home in our marketing, on social media or on this website unless we ask you and you say yes. Commercial sites are different: those are usually cleared through the main contractor or the building owner.

When we do the work. The quotation, the job record, dates, what was fitted, what it cost, how you paid, and any warranty attached to it.

If you join Guild Care. Your email address and billing address, the plan you chose, and your visit history. Payment is taken through Stripe. Your card details go straight to Stripe and never reach us. We can see that a payment succeeded and the last four digits, and that is all.

On commercial jobs. We are usually engaged by a main contractor rather than by the building's owner. We hold the names, job titles and contact details of the people we deal with on site. In the other direction, we have to give the main contractor details about our own team before they will let us on site: CSCS cards, qualifications, method statements and insurance. That is a condition of working on a construction site, not something we choose.

When you use this website. Google Analytics records that a visit happened, which pages were read, roughly where in the country it came from and what kind of device it was on. It does not tell us who you are. The site also notes, in your browser's own memory and only until you close the tab, which website sent you here, so that if you then fill in the form we are not guessing. Neither of those is a marketing tracker, and we do not run advertising pixels on this site.

If you leave us a review. Our reviews are on Checkatrade. A review you write there is published on their platform under their rules, and they are responsible for it, not us. We read them and sometimes quote them, with the first name and town as Checkatrade shows them.

What we never do. We do not buy lists, we do not sell your details to anybody, and nothing on this site makes an automated decision about you.

The people who do the work. The fitters and subcontractors on your job get your address, your phone number and what they need to know to fit the floor. They are told not to use it for anything else.

Main contractors and building owners. On a commercial job, the information about the work goes back to whoever engaged us, because that is the job.

Suppliers. Where a floor is delivered direct or ordered specially, the supplier gets the delivery address.

The software we run on. Netlify hosts this website and receives what you type into the form. Pipedrive is where an enquiry becomes a record we can work from. Stripe takes Guild Care payments. Google provides the website statistics. Each of them holds the data on our instructions and cannot use it for their own purposes.

Our accountant, and HMRC. Invoices and payment records, as any business has to.

Anyone the law obliges us to tell. Rare, but if we are legally required to hand something over, we will.

Information leaving the UK. Some of those companies are based in the United States or store data outside the UK. Where that happens the transfer is covered by the safeguards UK data protection law requires, either an adequacy decision for that country or the standard contract terms the law provides for.

You have the following rights over information we hold about you. Using any of them is free, and we will answer within one month.

Ask for a copy. We will send you everything we hold about you.

Ask us to correct it. If a detail is wrong, tell us and we will fix it.

Ask us to delete it. We will, unless we need it for a job in progress or a record the law says we must keep. If we cannot delete something we will tell you which part and why.

Ask us to stop using it while something is in dispute. We will hold it and do nothing with it until the dispute is settled.

Object to how we are using it. Particularly where we rely on legitimate interests, which for us means replying to your enquiry.

Ask for it in a portable form. Where we hold it because of a contract with you, we will provide it in a format you can take elsewhere.

Withdraw consent. Where consent is what allows us to do something, marketing emails being the obvious one, you can take it back at any time and it is no harder than saying so. Every marketing email also has an unsubscribe link.

How to ask. Email info@guildfloors.co.uk, or ring us. We may ask you to confirm who you are first, which is to stop somebody else asking for your details.

Come to us first. Email info@guildfloors.co.uk or ring 01279 942302. We would far rather sort it out directly, and usually can.

Then the Information Commissioner. You have the right to complain to the UK's data protection regulator whether or not you come to us first. The ICO is at ico.org.uk/make-a-complaint or on 0303 123 1113.

Changes to this page. If we change how we handle information we will update this page and change the date below. Where a change is significant we will say so rather than quietly edit it.